Fulfillment Policy
At Align Accounting, we strive to provide our clients with clear, transparent, and timely services. Below is an overview of our policies regarding refunds, cancellations, and customer support to ensure smooth transactions and fulfillment of our services.
Refund Policy
Align Accounting offers tailored financial solutions and advisory services. As these services are customized to each client’s specific needs, refunds are not provided once the service has commenced. However, if you are dissatisfied with the service provided, please reach out to us at admin@alignvirtualaccounting.com so we can address your concerns and work toward a resolution.
Delivery Policy
Our services are delivered electronically through secure client portals, virtual meetings, and email correspondence. For any deliverables such as financial reports, bookkeeping records, or advisory documentation, we ensure timely delivery as per the service agreement. We will work with you to establish clear deadlines for all deliverables, and any delays will be communicated in advance.
Return Policy
As our services are not physical products, returns are not applicable. However, if you believe there has been an error or issue with the service you received, we encourage you to contact us at admin@alignvirtualaccounting.com so we can promptly resolve the matter.
Cancellation Policy
Clients may cancel monthly or subscription-based services by providing a written notice at least 30 days in advance. Align Accounting reserves the right to charge for services rendered up to the cancellation date. In cases where you have pre-paid for services, a pro-rated refund may be issued for any unused services.
Payment and Privacy Policy
Align Accounting is fully PCI compliant, ensuring the safety of your payment information during transactions. All client data is handled securely and confidentially. For more details on how we protect your personal and financial data, please review our Privacy Policy.
Contact Information
We are committed to providing excellent customer service. For any inquiries or concerns, you can reach us at:
Email: admin@alignvirtualaccounting.com
Phone: 303-720-6756
We aim to respond to all inquiries within 24 hours during regular business hours.
